Trusting your business logic
Some Norwegian politician, last year banned diesel cars in the centre of Oslo on days with high air pollution. Some reporters did the paper trail and it turned that there is no documented research connecting the estimated 185 people dying too early each year and the NOX pollution from diesel engines.
Which goes to show that not all logic can be trusted.
Also in business, a lot of effort is put into building clear business logic. We all talk about “strategy to execution”, “aligning with business value”, “turning strategy into results”, “drawing the big picture”, “setting the right KPIs transparent” etc.
Which is all good.
When looking at management theory and software, you sometimes get the feeling that the topic is about presenting, tracing and tracking information based on pre-conceived logics.
In my experience, I would say it is the opposite - the topic is about whether I can trust my logic or not.
Like in the politics example, many business managers are more exposed to the risk that the logic is not sound than that individual facts in the argumentation are wrong.
So, despite that technology has made the linking and tracing of facts easier, the way to secure the sanity of the logic remains blurred or implied.
Which is in my mind why building trusted business logic is where managers and management teams have the highest potential for increasing organizational success rate.
Since trust, is the willingness to rely on the actions of another party, it is a question of communication, delegation and setting expectations in clear context with actions. Most of the time, these topics have had a tendancy of being typical soft skill management themes - using talk and simple templates to detail and structure and agree logic.
From a humanistic point of view this is probably fine, as it leaves freedom for interpretation, personal style and freedom to improvise.
From a system point of view, it leaves organizations with a broken logic and “leap of faith” logic to manage by.
I believe that the competitive advantage of the next generation business management platforms, is in their ability to help management teams dynamically formulate trusted business logic - and where the storing and displaying of its results are more a consequence – and therefor will need to dynamically change with the changes of logic.
Øystein Ullnæss, 2017